FAQ
FAQ
You got a question? We have an answer!
Products
What makes a Meta-NoiIa garment special?
Every item that we sell is a custom and original design (unless stated otherwise). Behind these garments and accessories is over 15 years of skills training and creative dedication. We value quality, customer experience, and exclusivity in product availability above all.
I need help finding my correct size; do you offer a measuring service?
We have several videos and text content on our social media platforms, however, if you still need assistance, please email us at metanoia.apparel@gmail.com to set up an appointment.
I accidently clicked the wrong size; can I change it?
Sure! Please quickly email us at metanoia.apparel@gmail.com so that we may edit your order before it begins to process. Orders typically being processing 48 hours after order is placed.
Returns & Exchanges
How do I process a return/exchange?
Due to the sensitive nature of the garment, all swimwear is final sale.
Apparel can be returned or exchanged 7 days post delivery date.
Items must be unworn and unwashed when returned/exchanged. Damaged items will not be accepted.
MetaNoiia Original garments are final sale as they are 100% custom fitted to one person.
My item is damaged, who should I contact?
If your item is damaged, please email metanoia.apparel@gmail.com for assistance.
Order Processing
How long does it take for an order to process?
Orders being processing 48 hours after purchase.
What happens during the processing period?
Fabric is cut, garment is constructed and item is packed for shipping. Processing periods vary depending on order size. Updates are always communicated via email.
How long after processing will my package be shipped out?
Packages are shipped out the day after they are full constructed. At that time tracking information will be emailed.
Shipping & Delivery
How long will it take for me to receive my order?
Standard Shipping is subject to shipping method chosen at checkout.
Wholesaling & Reselling
Currently Meta-Noia Apparel does not offer any wholesale or resale opportunities. All merchandise sold by Meta-Noia Apparel is not eligible for wholesale or resale.
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